FAQs

We request to enter your credit card details just to reserve the booking. However, if the terms of the Cancellation/No Show Policy are not met we will inform you before any changes applied.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Employees are only assigned specific access rights and can only access the point of sale software with the password assigned to them by the management of the company.

We understand that life may occasionally get in the way of your appointment. If you do not show up for an appointment and did not call 2 hours in advance to reschedule or cancel, Pall Mall Barbers reserves the right to charge 50% of the standard service price to your credit card for this inconvenience. If you are more than 5 mins late for your appointment we will have to reschedule you to a different time.

Final payment for the services only collected in the store once service is provided to you.

If you purchase any goods through this website, payments will be made through our payment solutions provider, Square. More about here:
https://www.pallmallbarbers.nyc/privacy/

All our products are produced and shipped directly from the UK. All sales of goods abroad (EU) are now treated as exports. The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to, the value of the item, and whether it is a gift, personal use, or commercial goods.